Why doesnʼt edpuzzle work on my computer?

Edpuzzle is an excellent online educational platform that allows teachers to create engaging video lessons for their students. However, like any technology, it can sometimes encounter technical issues. If you’re facing problems with Edpuzzle not working on your computer, here are some potential reasons and solutions:

Answer: Your browser may not be compatible with Edpuzzle.

Edpuzzle works best with modern browsers such as Google Chrome, Mozilla Firefox, or Microsoft Edge. Older or less commonly used browsers may not support all the features of Edpuzzle. Try using one of the recommended browsers and see if the issue persists.


1. Why is my video not loading on Edpuzzle?

Slow internet connection or network congestion can cause difficulties in video loading. Check your internet connection and try refreshing the page.

2. Why can’t I see my video on Edpuzzle?

Make sure you have the necessary video playback plugins or extensions installed on your browser. If not, install or update them, and reload the page.

3. Why can’t I hear the audio on Edpuzzle?

Check your computer’s audio settings and ensure they are not on mute. Additionally, confirm that the video itself has audio by playing it outside of Edpuzzle.

4. Why does my video freeze or lag on Edpuzzle?

This issue could be caused by a slow internet connection, insufficient computer resources, or browser extensions conflicting with Edpuzzle. Try closing unnecessary tabs, disabling extensions, or using a wired internet connection to see if it improves.

5. Why can’t I submit my answers on Edpuzzle?

Ensure that you have completed all required fields and answered the questions correctly before submitting. If the problem continues, try clearing your browser cache and cookies.

6. Why is Edpuzzle not responding?

Edpuzzle server overload, heavy traffic, or technical glitches can occasionally cause the platform to be unresponsive. Wait for a few minutes and try again later. If the problem persists, you may need to contact Edpuzzle support for further assistance.

7. Why can’t I see the video controls on Edpuzzle?

Some browser extensions or add-ons can interfere with the video controls on Edpuzzle. Disable any extensions related to video playback and reload the page.

8. Why is my screen blank when accessing Edpuzzle?

Check if your browser is blocking pop-ups as this may prevent Edpuzzle from displaying correctly. Adjust your browser settings to allow pop-ups and reload the page.

9. Why am I unable to access Edpuzzle on my school network?

Some educational institutions block certain websites or domains, including Edpuzzle. Contact your school’s IT department to verify if Edpuzzle is accessible or if any network restrictions are in place.

10. Why does the Edpuzzle video quality appear poor?

Low internet speed or a poor wireless connection can lead to reduced video quality on Edpuzzle. Try connecting to a faster and more stable internet network, or lower the video quality settings if available.

11. Why are my Edpuzzle videos not playing in fullscreen?

Browser settings or extensions can prevent fullscreen playback on Edpuzzle. Check your browser settings and disable any extensions that may interfere with fullscreen mode.

12. Why does Edpuzzle crash or log me out repeatedly?

Clear your browser cache and cookies, restart your computer, and log in to Edpuzzle again. If the problem persists, try using a different browser or contact Edpuzzle support.

By addressing these potential points of failure, you should be able to troubleshoot and resolve most issues related to Edpuzzle not working on your computer. Remember, maintaining your browser and computer up to date, as well as a stable internet connection, are essential for a seamless experience on the platform. Happy edpuzzling!

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