Why canʼt the connection between printer and computer be confirmed?

Connecting a printer to a computer is usually a simple and straightforward process. However, there are times when the connection between a printer and a computer cannot be confirmed. This frustrating issue can arise due to several reasons, causing unnecessary delays and inconveniences. In this article, we will explore the common causes behind this problem and provide solutions to help you establish a successful connection between your printer and computer.

Common Causes of Unconfirmed Connection


Incorrect or outdated drivers:

The printer requires appropriate drivers to communicate with the computer. Outdated or incompatible drivers can hinder the connection process.

Connectivity issues:

Problems with cables, USB ports, or Wi-Fi network can prevent the computer from recognizing the printer.

Firewall and antivirus software:

Overly strict security settings from firewall or antivirus software can block the communication between the printer and computer.

Printer offline:

If the printer status is set to offline on the computer, it won’t be able to connect and print.

Power supply problems:

Inadequate power supply to the printer can affect its connectivity with the computer.

Solutions to Establish a Confirmed Connection

Now that we have identified some common causes, let us explore the potential solutions to confirm the connection between your printer and computer.


Check cables and connectivity:

Ensure that the cables connecting the printer to the computer are securely plugged in, or try using a different cable. If using a wireless connection, restart the router and check the Wi-Fi signal strength.

Update drivers:

Visit the printer manufacturer’s website and download the latest drivers compatible with your operating system. Install the updated drivers and restart the computer.

Disable firewall and antivirus temporarily:

Temporarily disable your firewall and antivirus software to determine if they are blocking the printer connection. Remember to re-enable them once the connection is confirmed.

Set the printer to online:

Open the Control Panel or Printer Settings on your computer, find your printer, and ensure it is set to online status. If not, right-click and select “Set as Online.”

Restart devices:

Restart both the printer and computer to refresh the connection and reset any temporary glitches.

Check power supply:

Ensure that the printer has an adequate power supply, and all cables are correctly connected. If using a surge protector, try plugging the printer directly into a power outlet.

Run the troubleshooting tool:

Most operating systems have built-in troubleshooting tools for printers. Use them to identify and fix any issues preventing the connection.

Check for conflicting software:

Verify that there are no other printer software or drivers installed on your computer that could interfere with the connection. Uninstall any unnecessary printer-related software.

Try a different USB port:

If you’re using a USB connection, switch to another USB port on your computer to rule out any potential port issues.

Restart the printer spooler:

Open the Services window on your computer, find “Print Spooler,” right-click, and select “Restart” to clear any print jobs and refresh the printer connection.

Reset network settings:

For wireless printers, reset the network settings on both the printer and the computer, and then set up the connection again.

Contact technical support:

If all else fails, reaching out to the printer manufacturer’s technical support can provide more specific guidance to resolve the connection issue.


Ensuring a confirmed connection between a printer and computer is essential for smooth printing operations. Various factors like outdated drivers, connectivity issues, or software conflicts can disrupt this connection. By following the solutions mentioned above, you can troubleshoot the problem and successfully establish a connection, allowing you to print documents without any hassle. Remember to regularly update drivers and maintain a reliable network to avoid such issues in the future.

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